# Frequently asked questions
# Can I buy additional storage for my uploads?
You can also save uploads in your own Amazon S3 bucket or your DigitalOcean spaces account. Please see out page on unlimited storage for more details.
# Are there any restrictions unlimited uploads in the fine print I should know about?
We hate crippleware as much as you do. Therefore, there are no restrictions on the number of uploads, image transformations or domains on which you can use this. One super simple pricing plan that includes everything you'll ever need!
# What is a resumable uploader?
Compared to the old method of file uploading where the whole file is sent as a one big chunk, a resumable uploader (like uploader.win) breaks uploaded files into small chunks and uploads each chunk separately. This way even if the connection breaks during an upload (happens a lot on mobile phones) the user only needs to upload the last chunk instead of uploading the entire file again.
An additional benefit of breaking up files into chunks and uploading it through multiple connections is increased speed (it works just like a download accelerator in reverse)
# How does the upload acceleration work?
Upload acceleration works by connecting the user to a server closest to her location because it reduces latency and increases speed. E.g. If you user is in India, you don't want her to send files to a server 8500 miles away in America because that is slow and error prone (more latency, less upload speed). To handle this problem we have provisioned over 160 servers in 29 countries.
# Do I need jQuery for using UploaderWindow?
No, jQuery is not required.
# Can my users upload multiple files at once?
Click the "Configuration" tab. The select "Yes" where it says "Multiple file upload:" and click the "Update" button.
# Can you help me with the integration?
Yes, we do have a support plan where we can help you with the integration for a small one-time fee. Please contact us for more details.
# Can't I do this with a free jQuery plugin?
Timer saver: jQuery plugins still require backend scripts (php/python/etc), provisioning a server and storage while using uploader window is as easy as pasting one line of javascript.
Multiple integrations: Secondly, most users prefer to upload from Facebook, Dropbox, GDrive, Instagram, Mic, Camera, etc which requires creating additional apps. Facebook, Google can take weeks to approve your upload app while Instagram can take forever (took us more than one month)
Resumable uploads: you need a special architecture for supporting resumable file uploads (very important for mobile users with unstable networks).
Faster uploading: You want the upload server close to the user. E.g. If you user is in India, you don't want her to send files to a server 8500 miles away in America because that is slow and error prone. To handle this problem we have provisioned over 160 servers in 29 countries (56 cities).
Other features: Many features like Image processing tools, S3 and Digitaocean spaces support, and more can take a lot of time and money to implement. It's better to spend that time and money on your own website or app!
# Does it work with mobile devices?
Yes our responsive design works on all devices and OSes.
# Can I purchase more storage?
If you're on a paid plan it is possible to store uploads in your Amazon S3 bucket or DigitalOcean (DO) Spaces account for unlimited storage.
# Can users resize photos before uploading?
Yes you can specify a maximum width and height for photos. Uploader window will resize the photos on client side (using HTML5 canvas) before uploading making photo uploads very fast.
# How many files can I upload each month?
There are no restrictions on the number of uploads, image processing, domains, etc. Free users and Pro accounts get 200MB of storage capacity. Pro users get 20GB of storage, after which you can use your own Amazon S3 or Digitalocean spaces account for additional unlimited storage.
# What kind of files are supported?
All file types are supported including images, videos, pdfs, docs, ppts, zips, etc.
# What is the maximum file size?
Maximum file size of one upload is listed in the pricing table. Business account users can have this limit increased up to 5,000 MB per file @ $10 per 1000 MB increase (just let us know)
